A People-Driven Culture Powers Success for Employees and Healthcare Clients

At RSi, our award-winning culture, innovative engagement strategies, and commitment to excellence have set us apart as a leader in Revenue Cycle Management (RCM). We asked our Vice President of Human Resources, Lorie Bush, to discuss the value proposition from a recruitment position in more detail.  

Q: RSi is recognized as a Top Workplace. What do these accolades really signify? 


A: RSi has been repeatedly recognized as a “Top Workplace” employer earning accolades for our exceptional employee engagement, leadership, and workplace culture. These awards reflect our commitment to fostering an environment where our employees thrive. For example, our inclusion in “Top Workplaces USA” and recognition showcases our ability to compete on a national level, while our regional honors for “Best Places to Work” highlight our dedication to the communities where we operate.  
 
Through the lens of a client, these examples should signal to clients that they are partnering with a company that prioritizes people, innovation, and quality. Our culture is not solely about recognition—it is about results. We know that a happy, engaged workforce drives client success, and our awards validate the strength of this connection. These recognitions underscore our belief that when we take care of our people, they take care of our clients. 

Q: What makes RSi’s approach to employee engagement unique? 


A: Our commitment to employee engagement begins with listening to our people. During the pandemic, as many employees transitioned to remote work, we heard concerns about isolation, anxiety, and the need for connection. We responded with a comprehensive engagement strategy that combines wellness initiatives, fun activities, and opportunities for professional growth. Employee wellness is good for individuals— but it also is a business imperative. Healthy, engaged employees are more productive, innovative, and detail oriented. For clients, this translates to fewer errors, faster results, and a more proactive approach to problem-solving.

Just a few of our “Uniques”…

Q: Can you provide an example of how RSi’s employee-focused culture has impacted client success?

A: Absolutely. Revenue Cycle Management is a high-pressure field, and many vendors struggle with turnover and disengagement, which can disrupt client operations. At RSi, our low turnover rates compared to industry standards within our competitive landscape and engaged workforce means clients benefit from stable teams that understand their unique needs.

Q: How does RSi’s Mentoring program support employee growth? 

A: Mentorship is a cornerstone of our talent development strategy. Our mentoring program connects employees with experienced leaders who provide guidance, feedback, and support. We launched the program as a pilot, starting with executive leaders mentoring directors and gradually expanding it to include supervisors and non-leadership employees.
This program has been incredibly successful in preparing employees for leadership roles, fostering a culture of continuous learning, and ensuring that institutional knowledge is shared across the organization. 
 

Q: What advice would you give to other companies looking to enhance employee engagement? 


A: Start by listening to your employees. Engagement is not one-size-fits-all; It requires understanding what your team needs and finding ways to meet those needs.

At RSi, we have learned that small, consistent actions—like sharing inspirational messages in our HR app or organizing virtual happy hours—can make an enormous difference. But engagement also requires leadership buy-in. Leaders set the tone, and their active involvement is key to building a culture where employees feel valued and supported.

Q: From an HR perspective, why should healthcare systems choose RSi as their RCM service provider? 


A: Engaged, motivated employees deliver better results, from improving accuracy to enhancing the patient financial experience. A key RSi phrase – that we really stand behind here – says “Your Goals. Our People.” When you allow RSi to lead key “people” parts of your revenue cycle, your healthcare system gains access to a stable, high-performing team that prioritizes their success. We don’t just handle your revenue cycle; we optimize it, ensuring timely reimbursements, reduced denials, and improved cash flow. Our client-centric approach, combined with our proven record of accomplishments, makes us a trusted partner for healthcare systems nationwide. 


Choosing an RCM vendor impacts long-term value. At RSi, our culture ensures that clients receive consistent, high-quality results with better cash flow, reduced administrative burden, and an improved patient experience. You can’t get there without these three ingredients below – and all three require TALENT.
Stable, Scalable Workforce: Low turnover means fewer disruptions and more consistent service delivery.

Continuous Improvement: Engaged employees are more likely to identify opportunities for optimization, enhancing overall efficiency.

Tailored Solutions: Our team works closely with clients to understand their challenges and implement customized strategies.

Q: What mix of opportunities does RSi offer to prospective employees who may be at varying levels of experience, from fresh out of school to seasoned veterans?

A: RSi is always looking for talented individuals to join our team. Whether you are a seasoned professional or just starting your career, we offer roles in areas like billing, collections, customer service, and project management. Beyond the job itself, RSi provides a supportive environment where employees can grow, thrive, and make a difference.

Q: How should prospective employees and healthcare systems connect with RSi?

A: For job seekers, visit rsircm.com/careers to explore and apply for open positions and learn more about what it is like to work at RSi.

For healthcare system leaders, visit rsircm.com/rsiroi to discover how our people-driven approach can transform your revenue cycle management. And these discovery meetings aren’t conducted in a conference call. We believe you deserve a face-to-face, in person discovery meeting – whether you are in Alaska, Florida, California, Nebraska, etc.

Closing Thoughts?

At RSi, we know that success begins with people. No amount of technology, automation, artificial intelligence, or “magic” can mitigate the costs of high turnover, low productivity, and a nasty work environment. Whether you seek a rewarding career or a trusted RCM partner, we are here to help you achieve our goals and YOURS!

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