Accounts Receivable Management:
Primary and Secondary Bad Debt
In 2023, RSi was awarded the first ever “Best in KLAS” designation in the Revenue Cycle Debt Collection category. This designation recognized that out of the companies reviewed that offer RCM Debt Collection services, RSi was ranked number one for its overall excellence in culture, loyalty, operations, product, relationship, and value.
In 2023, RSi was awarded the first ever “Best in KLAS” designation in the Revenue Cycle Debt Collection category. This designation recognized that out of the companies reviewed that offer RCM Debt Collection services, RSi was ranked number one for its overall excellence in culture, loyalty, operations, product, relationship, and value.
Our most impactful bad debt collection cases typically begin with a provider that believes collection performance has peaked. During our first conversations, we often uncover their current vendor or vendors are:
1
Accelerate and increase cash collections.
2
Overly reliant on scoring to minimize the addressable inventory, which
suppresses the overall collection performance.
3
Our most impactful bad debt collection cases typically begin with a provider that believes collection performance has peaked. During our first conversations, we often uncover their current vendor or vendors are:
1
Accelerate and increase cash collections.
2
Overly reliant on scoring to minimize the addressable inventory, which suppresses the overall collection performance.
3
RSi’s highly trained bad debt recovery experts collect nationally, are ACA (PCS) compliant, HIPAA compliant, and follow all client specific, state, and federal collection standards. Our debt collection services are 100 percent healthcare-focused and experienced.
A 500-bed hospital benchmarked RSi against two competing vendors for Patient Accounts Receivable collections. RSi outperformed by 27% and 41%, respectively, before being named their sole vendor.
One of the nation’s largest freestanding physician groups recently renewed its agreement with RSi for Patient Accounts Receivables and Scheduling. This client expressed that RSi’s performance represented the highest growth profit center in their entire organization.
A children’s healthcare system with nearly 2,000 beds replaced two long term vendors with RSi. RSi doubled cash collections in the first 12 months under contract. Subsequent performance has continued to increase year-over-year since 2019.
Differentiators
RSi deploys maximal resources and staff up at a level to work all accounts. Bots, websites, and automated messaging do not replace authentic person-to-person interactions, especially in the bad debt space where interaction is directly correlated to end-user ROI (return on investment).
Advanced Technology:
RSi leverages innovative technology, such as auto-dialers and data analytics, to enhance the efficiency and effectiveness of our collection efforts. By embracing technological advancements, we stay ahead of the curve and maintain our position as a leading provider of self-pay collection services.
Omnichannel Outreach:
RSi leverages the latest technological solutions available to our industry through integrations and EDI functionality.
These integrations include our outbound consumer communications platform which offers full, blended omnichannel communication options, including voice, SMS, email, web chat, and Virtual Agents, as well as compliance, agent monitoring, and analytics capabilities such as automated scorecards.
24/7 Consumer Access Payment Portal:
Through our portal, consumers may view and pay their balances in full, receive and view digital copies of statements,
opt-in and opt-out of digital communications, pay their balances at a discount based on specific balance thresholds and custom rulesets, and setup automated drafts for a satisfactory payment arrangement (also defined with custom rulesets).
Tailored Solutions:
RSi leverages cutting-edge technology, such as automated claim status and data analytics, to enhance the efficiency and effectiveness of our collection efforts. By embracing technological advancements, we stay ahead of the curve and maintain our position as a leading provider of insurance recoveries.
Compliance and Ethics:
Since RSI uses dedicated teams in all service areas, QA is performed from both a holistic and client-specific level. 100% of our calls are digitally recorded, and each representative has formal call audits on a weekly basis. In addition, RSi can supply quality surveys at the end of each patient interaction to develop client-specific satisfaction metrics to ensure we are upholding the values of your healthcare system. Our office also provides skill gap assessments and added training to aid in areas where an employee may need further assistance.