Team members dedicated to your business.
Named contacts at multiple levels, including an account manager, team lead, and executive sponsor.
Consistent staffing, so you know exactly who's working on your behalf.
Experience From day 1, you’ll have a dedicated team helping drive results for your organization. Focusing on your needs and expected outcomes, we will tailor the onboarding, implementation, and service delivery for your specific situation.
RSi will manage the back-end revenue cycle, including coding, billing, A/R follow-up, denials management, patient pay, and cash management functions. You will retain control of front-end operations, patient access, and strategic decisions.
Post go-live, RSi will work within your environment. RSi’s dedicated teams will use your systems and workflows, integrating into your operating rhythm. RSi’s own technology will be incorporated as a strategic extension to your platforms.
We support every aspect of your journey, working closely with operations and IT leaders to ensure timely file management, systems engagement, accuracy of inventory, exceptional performance, and reporting/analytics.
RSi implements automation as an engine to free people for higher-value work. We apply automated processes to swiftly service claim status checks, data routing, eligibility screening triggers, cash posting, and pattern detection in denials.
Using automation for these tasks frees human professionals to handle judgement-intensive, relationship-based work. Your RSi team will be ready for tasks like complex payer negotiations, denial escalations, patient interactions, compliance decisions, and client relationship management.
RSi brings its own technology to support excellent patient and employee experiences, with a robust client portal, IVR, automated claim status, and analytics. We can interact with your information technology and security leadership (CTO/CIO/CISO) to deliver the right technologies to meet your needs.
With RSi, you’ll have visibility into our QA processes. We record 100% of calls, with weekly representative audits, a compliance program, and client-specific satisfaction metrics. In other words, you’ll see our team working to exceed your expectations and deliver results.
RSi’s service capabilities function as a connected system, delivering feedback in a closed loop that improves accuracy, reduces rework, and strengthens financial performance over time.
Information flows from one function to another — eligibility informs coding, coding informs billing, billing informs A/R follow-up, and so on, as each cycle builds on the last.
delivers Read about the results we’ve delivered for our clients.