Client Experience
Client Experience involves every way a client interacts with RSi. The overall client journey is our focus. We value your time, are eager to engage, solutions/service focused, deeply knowledgeable, committed, flexible, and resourceful.
At RSi we expect to exceed your expectations and “get it right every time.” There are many aspects to ensuring a successful client experience, including:
Client Implementation
We maintain a technology driven, seamless onboarding experience for our clients. Focusing on a client’s individual needs, and expected outcomes (what matters most to them), we tailor the onboarding, implementation, and service delivery around exceeding client expectations.
Client Resources
Post go-live, our team continues to support every aspect of the client journey, working closely with all Operations and IT leaders to ensure timely file management, systems engagement, accuracy of inventory, exceptional performance, and reporting/analytics.
Client Engagement
Our team remains closely engaged with EVERY client and provides both in person and remote relationship and performance management. Working with Clients and RSi operations leaders, our Client Engagement team gains insights, improves service delivery and drives business growth. This team maintains responsibility for ensuring an overall successful client journey and supports internal process improvement and technology enhancements that reflect our client’s needs.
At RSi we expect to exceed your expectations and “get it right every time.” There are many aspects to ensuring a successful client experience, including:
Client Implementation
We maintain a technology driven, seamless onboarding experience for our clients. Focusing on a client’s individual needs, and expected outcomes (what matters most to them), we tailor the onboarding, implementation, and service delivery around exceeding client expectations.
Client Resources
Post go-live, our team continues to support every aspect of the client journey, working closely with all Operations and IT leaders to ensure timely file management, systems engagement, accuracy of inventory, exceptional performance, and reporting/analytics.
Client Engagement
Our team remains closely engaged with EVERY client and provides both in person and remote relationship and performance management. Working with Clients and RSi operations leaders, our Client Engagement team gains insights, improves service delivery and drives business growth. This team maintains responsibility for ensuring an overall successful client journey and supports internal process improvement and technology enhancements that reflect our client’s needs.
Your Best Employee
RSi cuts against the grain of a marketplace regurgitating tired platitudes. We understand the true dynamics of modern RCM departments – shifting priorities, dynamic payer landscapes, crisis management, and talent shortages. Our clients need stellar, committed, deeply knowledgeable people that can adapt and deliver in every way that’s needed – the definition of “Your Best Employee.”
Dedicated Support Team and Leadership
Just as you would expect with hiring your own team, RSi dedicates a specific and fixed set of team members to support each client. With this approach we build stronger relationships, grow deeper knowledge, create valuable efficiencies that can’t be attained with the old “any butt in the seat” model of third party services.
Your Best Employee
RSi cuts against the grain of a marketplace regurgitating tired platitudes. We understand the true dynamics of modern RCM departments – shifting priorities, dynamic payer landscapes, crisis management, and talent shortages. Our clients need stellar, committed, deeply knowledgeable people that can adapt and deliver in every way that’s needed – the definition of “Your Best Employee.”
Dedicated Support Team and Leadership
Just as you would expect with hiring your own team, RSi dedicates a specific and fixed set of team members to support each client. With this approach we build stronger relationships, grow deeper knowledge, create valuable efficiencies that can’t be attained with the old “any butt in the seat” model of third party services.