Leadership

Brent D. Rollins serves as Chief Executive Officer for RSi, harnessing 30 years of experience in healthcare revenue cycle management (RCM) to lead the company through tremendous growth.

Under Brent’s direction, RSi has become a best-in-class provider of accounts receivable management and revenue cycle services for the hospital and the large physician practice market. The company’s outsourcing solutions offer an attractive value proposition for hospitals looking to outsource portions of their revenue cycle operations while maintaining best- in-class patient financial experience. RSi clients include six of the top 15 largest health systems in the country.

Prior to joining RSi in 2014 as President, Brent was employed by a national RCM firm, where he led exponential business growth for early out, collections, and billing programs throughout two decades of service to the company.

Brent earned his undergraduate degree from the University of South Carolina and his MBA from the University of West Georgia. He resides in South Carolina and is based in Columbia at RSi’s corporate office. His favorite of the RSi core values are Growth and No BCD!

Under Bob’s leadership, RSi’s consumer-facing operations have consistently increased year over year recoveries for its clients, maintained stellar client retention rates, and being names Best in KLAS in 2023. To address an ever-changing financial, technological, and legal landscape, Bob has played a key role in many cross-departmental objectives designed to provide tailored solutions that meet RSi clients’ expectations and allow for an optimal patient experience.

Bob has scaled RSi’s consumer-facing operation through a combination of internal leadership development and strategic hires of experienced industry leaders. Bob’s team has more than 60 combined years of RCM experience and meets with clients regularly to evaluate defined key performance indicators and address any needs. Prior to joining RSi in 2009, Bob earned his undergraduate degree from the University of South Carolina’s Darla Moore School of Business in Columbia, South Carolina.

Dustin Spencer is the Chief Sales Officer at RSi, a company dedicated to helping clients simplify and solve their biggest revenue cycle challenges. He has driven the company’s growth and success during his seven-year tenure. With 15 years of RCM experience, Dustin has worked in every region of the country and is well-versed in each market’s unique challenges and opportunities. He leads RSi’s efforts to serve healthcare providers, helping to resolve their pressing needs and serving as their “best employee.”

Before joining RSi in 2016, Dustin forged his career at AMCOL Systems, where he and current RSi CEO Brent Rollins were responsible for the company’s revenue growth. Dustin’s extensive experience and industry knowledge make him a valuable asset to the RSi team, and his dedication to client success is evident in the results he achieves.

Finding purpose as a husband to his wife, Desiree, and father to Elijah, Zack, and Olivia, Dustin is committed to the continued success of RSi and its clients.

Jen also serves as the Chief Brand Officer for RSi, providing a thought-leader level of expertise that encompasses marketing, organizational growth, public affairs, social responsibility, communications strategy, and related business objectives.

In her 25+ years as a brand builder, Jen has served organizations of all sizes, integrating research and training to foster healthy, collaborative partnerships, and build award-winning, high-performance teams. A “first gen” college grad, she earned her Bachelor of Arts with Honors at University of Houston-Downtown with Honors and her Master of Arts in Communications with Honors at University of Houston.

As a key member of RSi’s Executive Team, Lorie works to align HR initiatives with the company’s overall mission and business objectives, ensuring that employees are equipped and motivated to deliver exceptional service to clients. She oversees the strategic and operational functions of the Human Resources department, including talent acquisition, employee engagement, and leadership development. She is responsible for ensuring compliance with employment laws and regulations, developing and implementing HR policies, and fostering a workplace environment that attracts and retains top talent. Her leadership helps drive innovation and a people-focused approach, supporting RSi’s recognition as a 2023 and 2024 “Top Workplace” in the healthcare revenue cycle industry.

Lorie earned her Bachelor of Arts in English at Francis Marion University in South Carolina. She is Six Sigma Certified and is an active member of the Society of Human Resources Management (SHRM).

operations, maintaining many “best in class” key performance indicators. Stephanie’s responsibilities grew to include the successful implementation and growth of the value-based incentive agreements and quality improvement initiatives for the practice.
 
Stephanie is a Summa Cum Laude graduate of New England College in Henniker, NH, with a Bachelor of Science degree in Healthcare Management. She furthered her education by earning a Master of Health Administration degree from Florida Atlantic University College of Business in Boca Raton, FL. Stephanie is a Certified Professional Coder and a Certified Risk Coder through the American Academy of Professional Coders. She is also a Certified Healthcare Financial Professional through the Healthcare Financial Managers Association.

Stephanie is passionate about process improvement, developing her team, and providing the ‘RSI Wow Factor’ by getting the job correctly done every time. Stephanie resides in Central Florida with her husband and son.