Client Outcomes

Healthcare organizations count on RSi to act as an extension of their own teams. Our clients experience the performance and efficiency gains that only a highly experienced revenue cycle management team can deliver.

Trusted to Deliver Results

300+ hospital and health system clients trust RSi to help them achieve the right outcomes. In surveys and interviews, clients place RSi among the best RCM companies for hospitals and large physician practices.

KLAS Best in KLAS Debt Collection (2025 & 2026)

KLAS Research determines their Best in KLAS awards annually by gathering direct feedback from healthcare providers and payers.

  • NPS: 88

    Net Promoter Score verified by EY-Parthenon.

  • 97% +

    annual client retention rate

  • 100%

    of surveyed clients rated their satisfaction at the highest levels. Not a rounded number.

  • 6 yrs

    average client tenure

“RSi really takes care of their business partners. The team that I work with at RSi has a lot of knowledge about revenue cycle and finance. They know how it all works, and they know what works well.”

— Director-level executive

“RSi has performed phenomenally for us. They’re far exceeding our prior vendor’s performance.”

— Vice President of Revenue Cycle, KLAS Interview

“I often forget we’re not all one big team because that’s how they work.”

— Vice President of Revenue Cycle, KLAS Interview

“I don’t think I have ever said this to any vendor. I could not put into words how impressed I am with RSi.”

— VP, Revenue Cycle

Success Stories

  • Insurance Recovery Results

    A 750+ bed academic healthcare system turned to RSi for assistance with insurance recovery. RSi has helped the health system consistently surpass its cash targets and meet monthly collection goals every single month. The client continues to trust RSi to help recover insurance dollars and reduce Accounts Receivable (AR) over our multi-year relationship.

  • Supporting 50+ Hospitals

    One of the nation’s largest healthcare systems trusts RSi to support their revenue cycle across a network of more than 50 hospitals. Through a partnership that’s lasted a decade, RSi handles 100% of AR accounts across this major healthcare system.

  • Helping a Physicians Group Thrive

    One of the nation’s largest freestanding physician groups partnered with RSi for Patient Accounts Receivables and Scheduling. When it came time to renew, the decision was clear: RSi’s performance represented the highest growth profit center in their entire organization. The physicians group continues to work with RSi with great results.

  • Better Outcomes for a Children's Healthcare System

    A children’s healthcare system with nearly 2,000 beds turned to RSi as a replacement for two long-term vendors. Under the new partnership, cash collections doubled in the first 12 months under contract. Since then, performance has continued to increase year-over-year.

  • BJC HealthCare
  • CHRISTUS Health
  • CommonSpirit Health
  • Erlanger
  • Mercy
  • Montefiore-Einstein
  • MUSC Health
  • Orlando Health
  • RWJBarnabas Health
  • UNC Health

See how
RSi works
with clients

Find out more about the RSi client experience or reach out now to learn how we can help you meet your goals.

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